Service Level Agreement
Enterprise orders can include service-level terms. Those terms live in the executed agreement — this page is not a public uptime commitment.
Executed per enterprise agreement.
Request the SLA that applies to your order at Ollie@safegora.com. A public credit schedule is not published on this page.
What this page covers
Production Services under a paid subscription may carry availability and support terms in the customer's executed agreement. Preview, sandbox, and explicitly labeled experimental features are outside those terms unless the agreement says otherwise.
Incidents
Current incident status is handled by the on-call team. See /status for how to reach us. A third-party status network is not in production yet.
What this page does not claim
- A public monthly uptime percentage.
- A self-serve service-credit table.
- Twenty-four-by-seven support as a default for every plan.
- SOC 2 certified or any completed external attestation.
Owner-blocked (needs legal sign-off)
Publishing a baseline uptime percentage, a credit schedule, and contractual support-response times on this marketing surface stays owner-blocked until Legal signs the instrument those numbers would quote.
Contact
SLA terms, redlines, executed copies: Ollie@safegora.com.
Last updated
August 28, 2026 — honest-minimal rewrite. Prior scaffold retired.