Refund Policy

1. General principle

SafeGora subscriptions are billed in advance for the subscription term (monthly or annual). Charges are generally non-refundable, except where this policy or applicable law explicitly provides a refund, and except where SafeGora determines a refund is appropriate at its sole discretion.

Scope and precedence. This policy applies to SafeGora subscriptions generally, subject to the order, agreement bundle and refund instrument that lawfully apply to the transaction. Consulting-practice applicants who accept the current consultant agreement package receive that package's refund instrument for the named-consultant offer; this general policy does not retroactively replace an earlier accepted consultant or employer agreement. Client employers subscribe separately under their own order. Ordinary discretionary refunds are distinct from refunds, billing corrections and tax corrections required by the applicable agreement or law.

2. Monthly subscriptions

You may cancel a monthly subscription at any time. Cancellation stops future renewals; charges for the current monthly billing period are not refunded. You retain access to the Services through the end of the paid period.

3. Annual subscriptions — 14-day pro-rata window

For annual subscriptions, you may request a pro-rata refund of the unused portion of the annual term within fourteen (14) days of the order start date. Refunds in this window are calculated as the annual fee paid less the pro-rata value of the elapsed days of the term. After the 14-day window, annual fees are non-refundable for the remainder of the term.

Mid-term upgrades are billed pro-rata for the remaining annual term. Mid-term downgrades take effect at the next renewal; no refund is issued for the unused capacity of the higher tier during the current term.

4. Non-refundable categories

The following categories are not refundable:

• Setup, onboarding, training, and professional-services fees. Charges for one-time implementation, data migration, custom integration work, or training engagements are non-refundable once the work has begun.
• Usage-based charges already incurred. Charges tied to actual usage (e.g. document processing, AI workload metering) are non-refundable for usage that has already occurred.
• Third-party pass-through costs. Where a refund is not otherwise required by the applicable agreement or law, Stripe processing fees and similar processor costs that SafeGora actually incurs and cannot recover may be deducted only to the extent the applicable agreement expressly authorizes that deduction and the amount matches the documented actual cost. Taxes collected and remitted are handled under tax-correction rules and are not treated as a blanket non-refundable category that defeats an otherwise required refund.
• Custom or negotiated enterprise terms. Where an executed order or Master Subscription Agreement sets refund terms different from this policy, the executed agreement governs.

5. Service-credit alternative

SafeGora publishes no public uptime commitment or service-credit schedule. Service credits apply only where an executed enterprise agreement includes a Service Level Agreement (SLA); see the SLA page. Unless that agreement or applicable law says otherwise, those credits are applied to a future invoice rather than paid as cash refunds.

6. Required corrections and discretionary refunds

SafeGora will correct duplicate charges and amounts not properly owed. SafeGora does not deduct payment-processing charges from a refund required by applicable law, this Policy or an express contractual remedy, or from a billing-error correction. Tax amounts are adjusted as required for the refunded transaction under applicable tax law. Ordinary verification and reconciliation remain appropriate; goodwill approval is not a prerequisite for an owed correction.

Additional refunds outside applicable legal and contractual rights may be granted at SafeGora's discretion (for example, unsuccessful onboarding outcomes where no mandatory remedy applies). A discretionary refund in one instance does not create a right to a refund in any other instance. If a narrow exception for disclosed discretionary cancellation costs is retained in a separately accepted order, that exception must be disclosed before purchase, expressly agreed, itemized, actually incurred, nonrecoverable and lawful, and must not reduce a mandatory remedy or correction.

7. How to request a refund

Email Ollie@safegora.com with your account email, invoice number or order ID, and a short description of the basis for the refund request. We aim to respond within five (5) business days. Approved refunds are processed to the original payment method through our payment processor; settlement timing depends on the processor and the card-issuing bank (typically 5-10 business days).

8. Statutory rights

Nothing in this policy limits any statutory refund or cancellation right that cannot be waived under applicable law, including consumer-protection laws in your jurisdiction. California residents: this policy does not waive any rights under California Civil Code §1750 et seq. (Consumers Legal Remedies Act) or California Business and Professions Code §17600 et seq. (automatic renewal).

9. Changes to this policy

SafeGora may update this policy from time to time. Material changes will be communicated to current customers by email or in-app notice at least thirty (30) days before they take effect. Refund and cancellation rights for a transaction are determined by the order, agreement bundle and policy version that lawfully apply to that transaction, together with nonwaivable law. Submitting a request after a policy update does not by itself replace those rights. A prospective amendment applies only after the notice and acceptance steps required for that customer and event. Rights accrued before that change remain intact. Where an executed negotiated agreement expressly provides different refund terms, that agreement applies subject to nonwaivable law. Valid cancellation and paid-through-access promises remain in force.

10. Contact

Refund requests, invoice questions, and pro-rata calculations: Ollie@safegora.com. Legal inquiries about this policy: Ollie@safegora.com.

Last updated

2026-10-28.